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IVR Solutions for Business
Radnology is now providing scalable, custom IVR Solutions for Businesses.
What is an Interactive Voice Response (IVR) System?
An interactive voice response is your virtual receptionist, secretary operator, and customer service representative.
The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt.
This interaction allows the individual to communicate with the phone system and thus the computer system to either obtain information or to process a transaction.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone.
Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
How can an Interactive Voice Response (IVR) System help your Business?
- IVR saves money by automating your repetitive business processes.
- IVR saves time by reserving your best call reps for the toughest questions.
- IVR answers calls 24 hours a day.
- IVR Design
- IVR Map Development
- IVR System Development
- Custom API Integration
- English/Spanish Voice Prompts
- Vendor Server Setup
- Setup, Installation, Provisioning, Redundancy
- Number Porting
- US and Toll Free Phone Numbers